Urgent faults

In the event of an acute fault, you can contact support by email or via chat. Drivers should contact support directly through the Driver Web App.

We usually reply within a few minutes; in exceptional cases, within a few hours. The more complete your information is, the faster we can investigate the problem.

1.How to reach support

  • By phone on +49 89 413248620
  • In the chat, by opening Support in the sidebar and entering your question or concern in the text field.

    A member of staff will then reply to you directly there.

  • In the Driver Web App, drivers use the headset button to call customer service or start a chat.

2.What support needs

  • Date and time
  • Site or charging point
  • depending on the situation, the UID or card number of the RFID card
  • Vehicle

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